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Return Policy


What is your return policy?

All products can be returned within 30 Days from the date of purchase if they are in new & unused condition.

The original shipping cost of the order will not be refunded, only the cost of any returned item(s) will be credited. The customer is responsible for return shipping costs.

We can provide a return label to save you the trip. You will be notified of the cost of the return label before it is generated and will have to approve the cost of the return label.

To begin the returns process please submit a ticket using our support system.

How Do I Initiate A Return/Exchange?

To begin the returns/exchange process please submit a ticket using our support system.

What is your exchange policy?

All products can be exchanged within 30 days from the date of purchase if they have not been used or damaged. The customer is responsible for the cost of the exchange shipping to Pro Kites USA. Pro Kites USA is responsible for the cost of shipping the exchange back to the customer.

To begin the returns process please submit a ticket using our support system.

When can I expect my refund?

Returns/Refunds are processed on Thursdays. Every Thursday we grab any returns from our PO Box and they are processed on that day. If your return arrives on Friday, it will not be processed until the following Thursday.

Once the refund is processed by us it usually takes the bank a day or two to get it back in your account.